Terms (Accomodations)

  • Accommodations
    Lapland Event (hereafter referred as the “supplier”) will follow these terms and conditions regarding reservations,
    services and cancellations. These terms and conditions are binding for both parties. Please read them carefully!
  • Reservations
    Reservations shall always be made in written. For
    reservations made by Telephone, Credit Card
    details and a Handling fee of 10 Euros will be taken.
    The supplier will confirm all bookings and
    reservations in written. The reservations final
    confirmation will be sent after the pre-payment has
    been paid (see Payments).
    At the point of reservation, the customer must
    provide the full names, date of birth, passport
    numbers and nationality of all guests staying in the
    premise
  • Payments
    Immediately after a reservation has been made, the
    supplier will send a written confirmation with two (2)
    Invoices. The first one, the pre-payment, will be in
    the value of 30% of the total reservation. This prepayment
    shall be paid within 30 days after the initial
    reservation has been made. If the initial reservation
    is made less then 60 days before arrival, the prepayment
    is due immediately. The final payment
    (70% of the total reservation) is due 30 days before
    arrival. If the booking is made less then 30 days
    prior to arrival, the payment shall be made
    immediately. The supplier will take the Credit Card
    details as a security.
  • Cancellations
    In order to cancel a previously made reservation
    between the supplier and the customer, the
    customer has to inform the supplier in written or in
    person. The customer is liable for the proof of the
    cancellation. Any documents and/or Vouchers
    received from the supplier must be handed back at
    the time of cancellation.
  • Cancellation Costs
    For each cancellation the supplier will charge a
    cancellation fee of 15 Euros. Additionally to the
    cancellation fee the cancellation costs will be
    calculated out of the total value of the reservation
    following the chart below:
    01. December – 30. April
    Up to 60 days before arrival 0%
    59 – 45 days before arrival 25%
    44 – 30 days before arrival 50%
    29 – 1 day before arrival 100%
    No-Show 100%
    01. Mai – 30. November
    Up to 30 days before arrival 0 %
    29 – 15 days before arrival 50%
    14 – 1 day before arrival 100 %
    No-Show 100 %
  • Reservation on price changes
    a) If the cost of the agreed services increases as a
    result of increased taxes, devaluation, decision of
    the civil power or any similar circumstance, the
    Supplier shall be entitled to impose a surcharge
    corresponding to the increase in cost.
    b) If the Supplier wishes to reserve the right to
    increase prices for any other reason than those
    mentioned above, he must clearly inform the
    Customer at the time of booking that price changes
    may take place.
    c) The Supplier shall inform the Customer as soon
    as a surcharge is imposed.
  • Special wishes at time of order
    If the customer has any special wishes concerning
    e.g. special food, pets, etc., these shall be made
    known at time of order. The same applies if the
    customer requires other special arrangements.
  • Liability for property /infliction of damage
    The Supplier shall not be strictly liable for property
    kept in hotel rooms or on the Supplier’s premises.
    Should it prove that the Supplier or his employees
    have acted recklessly or negligently or otherwise
    bear the blame for property being lost or damaged;
    the Supplier shall be liable for the lost/damaged
    property. The Supplier shall also be liable for
    property kept in storage rooms locked by the
    Supplier, unless such property is of particularly high
    value (see Valuable property). The Customer shall,for his part, be responsible for damage that he
    himself or his participants negligently inflict upon the
    Supplier.
  • Valuable property
    If the Customer wishes to bring property of high
    value and to store it in the Supplier’s storage rooms,
    baggage rooms or safe, he shall so inform the
    Supplier. In the event of theft or similar, the Supplier
    shall be liable to make compensation only if he by a
    written confirmation undertakes to be responsible
    for the property.
  • Force majeure
    Strikes, lockouts, conflagrations, explosions, wars or
    warlike conditions, substantial restrictions on
    supplies and other circumstances outside the
    Supplier’s control entitles the Supplier to cancel the
    agreement without any liability in damages.
  • Check-In / Check-Out
    Check-in and check-out times may vary depending
    on the premises of Lapland Event. In general checkin
    shall take place between 14:00 and 18:00.
    Check-out is latest at 10:00.
    During check-in the customer will receive the
    room/cabin keys and customer instructions for the
    reserved premise. The customer is reliable to
    ensure those instructions and rules of the premise
    are followed.
  • Complaints
    If for any instance a complaint shall occur, the
    customer must inform the supplier immediately in
    written or in person. If the customers does not
    inform immediately, the right for compensation, if
    compensation must be made, shall be lost. The
    supplier is reliable to provide the services stated on
    the confirmation of order.
  • Law and Court
    If any disputes are not able to be solved between
    the contractual parties, the Swedish law shall be
    used to solve the disputes. City of Court is
    Haparanda.
  • Lapland Event in Sweden